TERMS AND CONDITIONS

GENERAL
By placing an order with us you agree to all terms, conditions and disclaimers.
This website is owned and operated by Willow Bud. We may amend Terms & Conditions when
needed; these amendments become effective immediately.

DELIVERIES
• We guarantee same-day delivery to businesses and residential addresses if orders are placed by
10 am. 
• Residential & business addresses are delivered by 5:00 pm – It is the customer’s responsibility to inform Willow Bud of the receivers finishing time if it is
before 5:00 pm. Additional delivery fees may apply.
• We cannot guarantee delivery times but you can put in the notes AM or PM as a preferred delivery time 
• We do not deliver on Sundays or Public Holidays unless stated otherwise
• If no one is home and permission has been given to leave the flowers in a safe place we will do so. It is the customer’s responsibility to retrieve the flowers and follow care
instructions which are available on our website. 
• If your order is placed for same-day delivery after the cut off time, Willow Bud will send your
order on the next available delivery day.We will do deliveries between Tuesday-Fridays only as we have weddings on Saturdays and we are closed on Sunday and Monday. 

PLACING AN ORDER /ADDRESSES AND CONTACT INFORMATION
• Customers must give correct phone numbers and e-mail addresses for themselves and the
receiver
• Sometimes our couriers are not able to access a place of residence due to the address being
either a gated community or not having any means to get the attention of the recipient IE no
bell. Please factor this in when making an order. 
• No liability will be taken by Willow Bud or issues caused by unsuccessful attempts to contact a
customer where the details were invalid or incorrect.
• If a customer provides incorrect address details for the receiver, they will be charged re-delivery
fees to the new address, or to come back to the shop.
• Willow Bud does not accept responsibility for flowers that have been directed to a reception, front
desk or the particular location that has not been passed onto the receiver.
• In the event of a receiver not being home and the driver has no information as to a safe
place to leave the flowers (eg: okay to leave at the back door), the order will be returned to
Willow Bud and a redelivery fee will be charged to the customer.
• If a customer gives permission for flowers to be left (eg: around the back) and the receivers are
on holidays or not returning to their home, it is not the responsibility of Willow Bud to provide a
replacement or refund in this instance.
Please note our delivery times may change for special events such as Mothers Day and
Valentine’s Day.

CANCELLATION POLICY
• 24 hours notice prior to the arranged delivery date is required for cancelling an order. A full
refund will be provided less a $20 administration fee.
• The customer can request to have their order date moved for no extra fee if 24 hours notice is
provided.
• Willow Bud is unable to cancel orders that have already been made or are in transit.

COMPLAINT POLICIES
• Any dissatisfaction with a product must be advised to Willow Bud within 24 hours of receiving
the product.
• Imagery of the product must be provided to Willow Bud to assess the condition. 
• Regretfully, Willow Bud cannot arrange a to resend or refund fresh flowers if the originals are
disposed of without first being assessed by us.

FLOWER AVAILABILITY AND SUBSTITUTIONS
• It is up to Willowbud discretion to alter vases/containers if the vase/container pictured is
unavailable.
• Flowers are seasonal and colours and varieties can change with the seasons, however, the overall
look and feel of the design will closely resemble the one featured.
• If substitutions need to be made in hampers or gift items, Willow Bud will have the discretion to add a substitute to the same value. 

PRICES
• All prices advertised on Willow Bud shop are in Australian Dollars and GST is included.
• Minimum order value of $50.00 applies before delivery fees. 
• We accept payment by Stripe which charge a 1.75% surcharge on all orders. 
• The delivery/quality of goods and all refunds remains the responsibility of Willow Bud